Terms and Conditions
About Us
This website is owned and operated by Equafleece Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please use our Contact Us page or refer to the details at the bottom of this page.
Please see our Privacy Policy for details of the data we collect from you, how it is processed, how long it is retained, and your rights.
Please note that because Equafleece® is a trademarked brand, unlicensed reselling of garments is strictly prohibited. If you want to resell fleece garments, please apply to become a stockist of our HOTTERdog trade range.
Making a Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into your shopping basket. After you have finished your selection, click the Checkout button and you will be asked for a few details that we need to be able to complete the order.
We accept Visa, MasterCard, Maestro and PayPal for payment. All items are charged for at the time of ordering. Items placed on back order or items made to order are also charged at time of ordering because they are manufactured to order.
If you do not wish to pay online, you may send your card information via phone, fax or by post, or you may send a crossed UK cheque.
If you have made a mistake in your order and cannot correct it in the shopping basket, please contact us and we will correct the mistake.
Equafleece staff can give sizing advice but are not responsible for a garment not fitting.
Equafleece staff are in no way responsible for inaccurate information entered into an order directly by a customer.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
All prices are subject to alteration without prior notice.
All prices shown on this website include VAT.
Orders cancelled may incur a charge.
All goods are sold subject to our standard conditions of sale.
Despatch Policy
We aim to hold stocks of all the items for sale on this website and try to send out orders on the day the order is received or the next working day. If the item is not in stock we aim to make and send it within 7–10 working days. We will let you know if for any reason we do not expect to be able to meet that deadline. In all cases, payment is taken at the time of ordering.
Back-orders
If your item is not in stock, we will back-order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Returns Policy
All items purchased are returnable as long as the items are in new condition, do not show signs of having been worn, are not dirty, smelly and are free of hair and scurf.
The customer is required to pay for returns postage unless the garment is found to have a manufacturing fault.
In the event of a manufacturing fault the customer is required to pay for returns postage for the garment to be inspected, once verified, the returns postage will be reimbursed to a maximum value of £3.50 (second class Royal Mail) with a refund, replacement and/or agreed mend.
Tax Charges
The prices on this website include 20% UK VAT (Value Added Tax) which is not payable if your order is being shipped outside the UK or EU and is therefore deducted from the price in those cases.
Customs charges, taxes, import duty, etc, levied by the country of destination are payable by the customer, not by Equafleece Ltd.
Credit/Debit Card Security
Your credit/debit card details and transaction information are processed using secure pages provided by SagePay, and are encrypted using industry standard 256-bit encryption. They are not held in clear text on any website or any of our computer systems. Please see SagePay’s security policy for more information.
Guarantee
All items include a 1 year warranty. This does not include any damage caused by the wearer.
No liability is assumed by Equafleece Ltd for damage or injury to any persons/animals resulting from the use of the products supplied.
Reaching Us
We encourage you to email us using our Contact Us page.
Alternatively our postal address is:
Equafleece Ltd
Holdstrong Workshop
Coryton
OKEHAMPTON
Devon
EX20 4PQ
UK
Phone: 01822 820550
International: +44 1822 820550
Fax: 0870 706 6314
Email: orders@equafleece.co.uk
Company Number: 5681975
VAT Number: GB 881 4080 24
