Contact Us

Please complete the form below and click the Start Chat button to start a live chat with one of our friendly staff, or the Send Message button if you’d prefer to email us your message.

Items marked in bold text must be entered, others are optional. The Message box will get taller as you type.

Photos can only be sent via live chat after you’ve been connected to an agent, or via email by replying to our response. You can’t attach photos using the form below.

Name:
Email:
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Please note that we only accept online or phone orders. You can’t order through this form, or via email or social media.
Please ensure you’ve used our Sizing Guide page to measure your dog and the What Size Do I Need? buttons on our product pages for automatic size recommendations. If your measurements don’t match a size, please re-take them and try again before contacting us. In most cases the A or E measurement is wrong or the body shape has been chosen incorrectly. If you still need help, we need to know the garment type (e.g. Dog Jumper), your A, B, C, D and E measurements, and the dog breed and age.
Please include your order reference so we can find your details more easily.
Please include your order reference or return reference so we can find your details more easily.
Please include your order reference so we can find your details more easily.
Message:
To prove you’re a real person and not a spam robot please answer the following simple question.
What’s the first word in the phrase “water repellent, wicking and washable”?

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Contact Details

Phones are open 9am–4pm (UK time) Monday to Friday, except public holidays.
Calls may be recorded.

Live chat is answered by friendly, real people, not an AI chatbot. It’s normally open 9am–4.30pm (UK time) Monday to Friday, except public holidays.
If nobody’s available, your message will be emailed to us instead.

Customer fittings at our premises are available in limited numbers. Please contact us beforehand to book an appointment.

Equafleece Ltd
Holdstrong Workshop
Coryton
OKEHAMPTON
Devon
EX20 4PQ
UK

Phone

01822 820550

International

+44 1822 820550

Fax

0870 706 6314

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Location Map

Our location is shown on the map below.

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Customer fittings at our premises are available in limited numbers. Please contact us beforehand to book an appointment.

📋 Frequently Asked Questions

I’ve sent you a message. When are you going to reply?

We normally answer emails 9am–5pm Monday–Friday, although you may get a reply outside those hours. After a weekend it can take some time to clear the backlog, so please be patient.

I can’t get through on the phone. Can I just email you my order?

No, sorry. We only accept orders online or by phone.

Can I come to you for a fitting?

Yes of course, but please book an appointment so we can ensure someone is available to help you.