We aim to hold stocks of all the items for sale on this website. If the item isn’t in stock we aim to make and send it within 7–10 working days. We’ll let you know if for any reason we don’t expect to be able to meet that deadline. In all cases, payment is taken at the time of ordering.
We try to despatch orders placed by 8am UK time (Monday to Friday) on the day the order is received, or the next working day.
If you order after 8am, or at a weekend, your garments may not be despatched until the next working day.
Standard delivery is by Royal Mail Tracked 48 and is free to all UK addresses for orders up to 15kg. The delivery time is normally 3–5 working days from the date of despatch. It is a trackable service so you can sign in and check the progress of your order and delivery on your Order History page.
You can upgrade to Royal Mail Tracked 24 for an extra £2.50 – this reduces the delivery time to 1–3 working days from the date of despatch.
Or you can upgrade to Royal Mail Special Delivery for an extra £7.50 – this reduces the delivery time to 1–2 working days from the date of despatch.
Please note that a signature is required for Royal Mail Special Delivery, and also for orders of £80 or over.
If you have given us an email address or mobile number you should receive email or text notifications from Royal Mail updating you on the progress of your delivery.
If your order fails to arrive after 5 working days, please contact us and we’ll trace it. Delivery to a place of work is only guaranteed to the premises, not to the purchaser.
We can’t be held responsible for delays in the delivery service. If weather conditions are such that delivery is likely to be delayed, please bear this in mind when ordering.
Rest of the World (including Australia, New Zealand, USA)
Our standard charge for international delivery is between £3.50 and £11 depending on the destination and order value. The delivery time is normally 5–7 working days from the date of despatch, but this can be as long as 10 working days.
If your order fails to arrive after 10 working days, please contact us and we’ll trace it.
We ship to all destinations to which parcels can be sent airmail by Royal Mail and to which we are not prohibited from exporting by import or export restrictions. We aren’t currently aware of any such restrictions affecting us.
The prices on this website include 20% UK VAT (Value Added Tax) which is not payable if your order is being shipped outside the UK and is therefore deducted from the price in those cases.
Customs charges, taxes, import duty, etc, levied by the country of destination are payable by the customer, not by Equafleece Ltd.