Returns

Returns Policy

You have a legal right to return any goods ordered within seven days of receipt for replacement or a full refund. We are happy to exchange and refund all goods whether or not they are inside this time limit provided the goods are in a resaleable condition.

We cannot exchange items that are soiled, smell, are hairy or have been washed or brushed. However if an item is faulty we will repair, exchange or refund regardless of condition.

If you are returning goods to us there is no need to use registered or recorded delivery but PLEASE get proof of posting (which is free). We aim to send out replacement garments within the same timescale as original orders.

Simply wrap the goods up and post them back to us with a note stating your name, postcode, telephone number and what you wish us to send you in return. If you are upgrading and the purchase price is more, please enclose a cheque for the difference. You will have to pay the postage to return the item to us, but we do not charge postage for sending out your replacement item.

Return Address

Returns Department
Equafleece Ltd
Hall Farm Barn
Lydford
Okehampton
Devon
EX20 4BJ
United Kingdom

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