Terms and Conditions

About Us

This web site is owned and operated by Equafleece Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Equafleece Ltd
Hall Farm Barn
Lydford
Okehampton
Devon
EX20 4BJ
United Kingdom

Phone: 0845 123 5296
Fax: 0870 706 6314
Email: orders [at] equafleece [dot] co [dot] uk
VAT number 881 4080 24

Company number: 05681975

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping basket. After you have finished your selection, click 'Go to Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard, Maestro and Solo. All items are charged for at time of ordering. Items placed on back order or items made to order are also charged at time of ordering. If you do not wish to pay online, you may send your card information via phone, fax or by post, or you may send a crossed UK cheque.

If you have made a mistake in your order and cannot correct it in the shopping basket, please contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All prices are subject to alteration without prior notice. All prices include VAT, orders cancelled may incur a charge. All goods are sold subject to our standard conditions of sale.

Delivery

UK

Delivery is by first class post and is free to all UK addresses. If an item fails to arrive please inform us as soon as possible so that we can take action to retrieve the lost item.

Rest of the World (including Australia, New Zealand, USA)

Our standard charge for shipping by airmail is £5 per item (though it may be more in case of large/heavy orders).

We ship to all destinations to which parcels can be sent airmail by the Royal Mail and to which we are not prohibited from exporting by import or export restrictions. We are not currently aware of any such restrictions affecting us. However, for overseas mail Equafleece Limited is not responsible for any loss or theft of goods in transit unless the customer pays for a 'signed for' service.

Delivery Schedule

We aim to hold stocks of all the items for sale in this brochure and to send out orders on the day the order is received or the next working day. If the item is not in stock we aim to make and send it within seven days. During November, December and January this may take up to 21 days. We will let you know if for any reason we do not expect to be able to meet that deadline. In all cases, payment is taken on order.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Tax Charges

The prices on this web site include 17.5% VAT (Value Added Tax) which is payable in full by all persons residing in the UK and EU, but are not payable by those resident outside the UK or European Union and is therefore deducted from the price.

Customs charges, taxes, import duty, etc. charged by the country of destination are payable by the customer, not by Equafleece Limited.

Credit Card Security

Your credit card details are collected using secure pages provided by our credit card processor, CreditCall, and are encrypted using 128 bit encryption. They are not held in clear text on any web site or any of our computer systems.

Guarantee

All items include a 1 year warranty. This does not include any damage caused by the wearer.

No liability is assumed by Equafleece Ltd for damage or injury to any persons/animals resulting from the use of the products supplied.

Reaching Us

Please email us using the Contact Us page. Alternatively you can phone us on 0845 123 5296 (international +44 0845 123 5296).

Our postal address is:

Equafleece Ltd
Hall Farm Barn
Lydford
Okehampton
Devon
EX20 4BJ
United Kingdom

Returns Policy

You have a legal right to return any goods ordered within seven days of receipt for replacement or a full refund. We are happy to exchange and refund all goods whether or not they are inside this time limit provided the goods are in a resaleable condition.

We cannot exchange items that are soiled, smell, are hairy or have been washed or brushed. However if an item is faulty we will repair, exchange or refund regardless of condition.

If you are returning goods to us there is no need to use registered or recorded delivery but PLEASE get proof of posting (which is free). We aim to send out replacement garments within the same timescale as original orders.

Simply wrap the goods up and post them back to us with a note stating your name, postcode, telephone number and what you wish us to send you in return. If you are upgrading and the purchase price is more, please enclose a cheque for the difference. You will have to pay the postage to return the item to us, but we do not charge postage for sending out your replacement item.

It is the responsibility of the customer to ensure that they are ordering the correct product for their requirements. Equafleece staff cannot be held accountable for any items that do not fit.

Refunds for returned merchandise will be made at the current price or the price at which it was purchased, whichever is the lower, less a 15% re-stocking fee. The customer will be responsible for all shipping and insurance for returned products.

Privacy Policy

Equafleece Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.