Despatch Policy
We aim to hold stocks of all the items for sale in this brochure and to send out orders on the day the order is received or the next working day. If the item is not in stock we aim to make and send it within seven days. We will let you know if for any reason we do not expect to be able to meet that deadline. In all cases, payment is taken on order.
UK
Delivery is by first class post and is free to all UK addresses. If an item fails to arrive please inform us as soon as possible so that we can take action to retrieve the lost item.
Rest of the World (including Australia, New Zealand, USA)
Our standard charge for shipping by airmail is between £5 and £10 depending on destination and number of items (though it may be more in the case of large/heavy orders).
We ship to all destinations to which parcels can be sent airmail by the Royal Mail and to which we are not prohibited from exporting by import or export restrictions. We are not currently aware of any such restrictions affecting us.
The prices on this web site include 17.5% VAT (Value Added Tax) which is not payable by those resident outside the UK or European Union and is therefore deducted from the price.
Customs charges, taxes, import duty, etc. charged by the country of destination are payable by the customer, not by us.
