If your purchase does not fit we are very happy to exchange it or give a full refund on condition that the item is in a resaleable and new condition.

We cannot exchange items that are soiled, smell, are hairy or have been washed or brushed. If an item is faulty we will repair, exchange or refund regardless of condition.

Simply wrap it up and post it back to us with a note stating your name, postcode, telephone number and what you wish us to send you in return. If you are upgrading and the purchase price is more, please enclose a cheque for the difference. You will have to pay the postage to return the item to us. It is wise to ask the post office for a Proof of Posting. We do not charge postage for sending out your replacement item.

Address to send returns to:

Equafleece Ltd
Hall Farm Barn
Lydford
Okehampton
Devon EX20 4BJ